When to Call a Professional to Repair Your Lift

When to Call a Professional to Repair Your Lift

If your home’s stairway chair lift or in-home elevator suddenly stops working, it would be natural to assume that something has gone wrong. Your first inclination may be to call a company professional to repair it, and really, you can’t go wrong with that option. Regardless of what the problem ends up being, an expert will be able to quickly identify the source of the malfunction, and troubleshoot it with little difficulty.

There are some circumstances where you may be able to investigate and address the problem yourself, depending on your technical skill level and the complexity of the issue. A word to the wise on this point: take care not to void your lift’s warranty! Review the warranty documentation that came with your lift carefully before attempting repairs of any sort by yourself. If you come to a point where any further attempts at troubleshooting would potentially render your warranty void, stop immediately and call a professional.

If the problem is simple, on the other hand, you may be able to resolve it quickly without any need for a service call. Some common problems that are easy to identify are whether the battery is charged or whether the safety switch is turned off. If the battery is the issue, you’ll be able to know it because there should be an indicator light somewhere showing whether the battery is charged or charging. If that light is turned off completely, the battery is not charged at all, nor is it recharging. This is a point where you should call for repairs under warranty. If the safety switch or key is turned off, it would automatically prevent the lift from operating, as it’s designed to do. Check the switch and make sure it’s turned on, then attempt to operate the lift again.

If the lift still isn’t working, then there may be a problem with one or more of the lift’s safety edges designed to prevent the lift from running into damaging obstacles. Make sure that, in fact, no obstacles are blocking the lift, then see if any of those safety edges are stuck or otherwise unmovable. If they are, it may then be the location of the problem. If all of these common features of your stairlift appear to be in working order, but the lift still isn’t moving, then it’s very likely that it will need the attention of a repair professional from the original installation company.

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